A couple of weeks ago I had my first prang while driving in the car in Spain, I was driving through Cieza and although the traffic lights were green in my favour a car shot in front of me and I hit it broadside on, no one was hurt luckily. There were no witnesses, they were too busy looking at the crash to see what colour the lights were for me, The policia local were there very shortly after the bump and took control, i did not even speak to the other driver, just gave all the documents, details and a statement to the policia, who then gave me the details of the other driver.
Anyway down to the efficiency of Linea Directa my insurance company the car is now fixed and as good as new, I had phoned Linea Directa as soon as I got home- the car was driveable- they told me to make an appointment for an assessor at a garage, which I did, the car stayed at the garage and the repair was finished 5 days later. In the meantime a courtesy car was provided payed for by the insurance. The insurance company emailed me every two days to let me know the progression of the claim, but unfortunately because I hit the other car and there were no witnesses I was declared at fault so I loose 10 percent off my no claims bonus on the next renewal. Driving here in Spain can be a hazardous business and I have been driving here for the last 6 years without a bump up to now, so I think actually I have been lucky.